At District Boards, we are committed to providing high-quality products and ensuring customer satisfaction. However, we understand that situations may arise where you need assistance with your purchase. Please review our refund policy below for details on how we handle returns and refunds.

1. No Refund Policy

As a general rule, we do not offer refunds for any purchases, except under specific circumstances outlined below. Once a product is purchased and shipped, the sale is final, and no refunds will be issued for reasons such as change of mind, wrong order selection, or any other personal preference.

2. Eligible Refunds

Refunds are only granted in the following situations:

• Damaged Boards: If the product arrives in a damaged condition, you are eligible for a refund or replacement.
  • Damage must be documented and reported to us within 48 hours of receiving the board.
  • To process the refund, we require clear photographic evidence of the damage along with the original packaging.
• Non-Arrival: If your order does not arrive after the expected delivery time and reasonable attempts have been made to locate the shipment, you may be eligible for a refund.
  • Please notify us of a missing delivery within 7 business days after the estimated delivery date.

3. Process for Requesting a Refund

If your order qualifies for a refund due to damage or non-arrival, please follow the steps below:

1. Contact Us: Email us at hello@theultimatenosh.com or fill out the form on our website within the specified timeframe (48 hours for damages, 7 business days for non-arrival).

   • Include the following details:
     • Your full name
     • Order number
     • Photos of the damaged board (if applicable)
     • Description of the issue

2. Review Process: Once your claim is received, our team will review the information and determine eligibility for a refund or replacement.

   • We will respond within 5 business days to inform you of the decision.

3. Return of Damaged Products: If the board is damaged, we may require you to return the product to us for inspection. In this case, we will provide instructions on how to ship the item back, and return shipping costs will be covered by us.

4. Refund Issuance: If approved, your refund will be processed within 7-10 business days of the approval date. The refund will be issued via the original method of payment.

4. Exclusions

Refunds will not be issued under the following circumstances:

• Change of mind after purchase
• Incorrect order selection (size, style, etc.)
• General dissatisfaction not related to damage or non-arrival
• Improper care or misuse of the product

5. Replacement of Damaged Products

In cases where the board arrives damaged and a replacement is preferred instead of a refund:

• We will send you a replacement board at no extra cost once the claim is verified.
• Shipping times for replacement items will depend on stock availability and shipping schedules.

6. Local Shipping and Delivery

We offer local shipping within DMV area. Please note the following conditions for local deliveries:

• Customers must provide accurate shipping details. Refunds or replacements due to non-arrival caused by incorrect shipping information will not be honored.
• For local deliveries, we ensure secure and safe delivery. If a product is damaged during local delivery, please follow the process outlined in Section 2.

7. Shipping Fees

Shipping fees are non-refundable unless the board is damaged or the order does not arrive.

8. Customer Responsibilities

Customers are responsible for:

• Inspecting the board immediately upon arrival for any damages.
• Providing accurate shipping information at the time of purchase.
• Keeping proof of purchase and all correspondence related to the order.

9. Changes to the Refund Policy

District Boards reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

District Boards Event Service Agreement & Refund Policy

1. Booking & Payment Terms

• A 50% non-refundable deposit is required to secure your event booking.
• The remaining balance is due 72 hours prior to the event. Failure to make the final payment may result in service cancellation without a refund.
• Payments confirm acceptance of these terms.

2. Refund & Cancellation Policy

• The 50% deposit is non-refundable under all circumstances.
• Refunds on the remaining balance may be issued only for uncontrollable circumstances as determined by District Boards.
• Cancellations made less than 72 hours before the event are non-refundable.

3. Service Modifications & Rescheduling

• Requests to modify or reschedule services are subject to District Boards’ availability and approval. Additional fees may apply.
• Any changes must be requested at least 7 days before the event.

4. Client Responsibilities

• The client is responsible for providing a suitable setup location and any necessary permits required for the event.
• Delays or issues caused by the client may impact service delivery, and District Boards is not responsible for any resulting inconveniences.

5. Force Majeure

• District Boards is not liable for service interruptions due to natural disasters, emergencies, or other uncontrollable events. In such cases, rescheduling or a partial refund may be offered at District Boards’ discretion.

6. Liability & Indemnification

• District Boards is not responsible for damages, injuries, or losses incurred during the event.
• The client agrees to indemnify District Boards from any claims arising from the event.

By making a payment, the client acknowledges and agrees to the terms outlined in this agreement.

For any questions or concerns regarding our refund policy, please contact our customer support team at hello@theultimatenosh.com or 202-813-0433.

Thank you for choosing District Boards.